How can companies embrace this future of empowered stakeholders? Speak from the inside out, telling your employees and customers what is happening so they can spread the word for you. Be transparent, revealing what you know when you know it while committing to updating as you learn more. Be willing to yield control of the message in favor of a rich dialogue, in which you learn by listening. Recognize the importance of repetition of the story in multiple venues, because nobody believes something he or she hears or sees for the first time. Embrace new technologies, from employee blogs to podcasts, because audiences are becoming ever more segmented.(Via Doc Searls.)
Monday, January 30, 2006
The Me2 Revolution
What IT guru Jonathan Schwartz calls the Participation Age, PR guru Richard Edelman calls the Me2 Revolution, in a PRWeek insert to be published February 13.